Order failed to deliver
If the carrier can’t deliver the items because of a wrong address or your customer unclaimed the package, it’ll be returned to the default return address.
For orders, this means that they’ll be sent back to the facility that sent them out. When that happens, you’ll get an email from us explaining that your order received back at our facility. We’ll hold the order for 30 days at no cost. During this time, contact your customer.
Problem: If a shipping carrier is unable to deliver an order due to an incorrect address or an unclaimed package, it’ll be returned to Printful’s facility. You’ll receive a notification when this happens, and Printful will hold the order for 30 days at no charge.
How to minimize carrier returns
In most cases, orders are sent back because customers provide an incorrect, incomplete, or illegible address. To minimize problems with addresses.
Please be careful and double-check that you’ve added the correct address.
Received a damaged or mislabeled item
Problem: We have a has a three-step quality control process. However, in rare cases, damaged or mislabeled items might slip through or get damaged in transit. We cover replacements in these cases unless a low-resolution design file caused the issue.
We’re sorry to hear that your product arrived [damaged/mislabeled]. Our team will look into the order, so please share a detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist you and reship the product.
Buyer’s remorse
Problem: The customer wants to return an item because they dislike the product or changed their mind.
Solution: We don’t offer refunds for buyer’s remorse,
We’re sorry to hear that you wish to return your order. Our return policy doesn’t cover buyer’s remorse, so we won’t be able to issue you a refund for the order. Thank you for understanding.
Size exchanges
Problem: The customer ordered the wrong size and wants to exchange the item.
Solution: Since most of our products are made on demand, size exchanges require producing a new item.
We’re sad to hear that you wish to return your order. Unfortunately, our return policy doesn’t cover products ordered in the wrong size, so we won’t be able to issue you a refund. Thank you for understanding.
Order was lost in transit
All of our shipping methods have tracking, although the accuracy may differ for some carriers. If it’s past the estimated delivery date and your customer still hasn’t received their order, the package most be lost in transit.
Solution: If tracking shows no movement for an extended period, contact our support team at Info@sweeteverything.net . If confirmed lost, we typically covers the cost of a replacement.
If tracking shows the package as delivered but the you didn’t receive it:
Please check with neighbors or their local post office
We don’t cover lost packages if marked as delivered.
Wrong item sent
If you received the wrong item, design, or color due to a fulfillment error.
We will cover a free replacement if the mistake was made in fulfillment. Please provide photos of the incorrect item and submit a claim within 30 days. To get coverage, submit the request to info@sweeteverything.net the same way you would with a damaged item.
Delayed order
Problem: The order is taking longer than expected to arrive.
Solution: We provide estimated shipping times, but delays can occur due to high order volumes, customs processing, or carrier issues. If a delay is outside the expected timeframe, check tracking updates.